The View From Here: IT has to do its Job — and Market Itself Better
November 12, 2008
Network World reports on a Forrester study that says IT departments don’t get the credit they deserve from the executive suite. Guess whose fault that is?
The View From Here: Convincing the CEO of IT’s Value
October 29, 2008
Perhaps a renaming is in order. The term “information technology” is a bit vague. “Business technology” is more tangible and suggests how central the department is to the fate of the organization.
The View From Here: Politics Adds Another Layer of Uncertainty
October 22, 2008
The upcoming elections add another layer of uncertainty to a landscape already set on edge by the financial upheaval. Companies are sailing in unchartered waters. We’ve said it before: The key to survival is clear communications.
The View From Here: Communications During a Crisis
October 15, 2008
The CIO and the CEO and CFO have an even greater obligation to communicate during a financial upheaval. Two reasons are that priorities will change fluidly and frightened and security risks will grow as the workforce becomes angry and frightened.
Podcast: The Benefits of Business Transaction Management
October 7, 2008
Business transaction management enables assessment and control of IT functions and equipment through the experiences of end users. The emerging category, says Motti Tal, the executive vice president of marketing, product and business development at OpTier, leads to higher customer satisfaction and reduces the number and severity of outages.
Podcast: More Overlap in the CFO/IT Department Relationship
October 1, 2008
Five years ago, only 28 percent of CFOs surveyed by Robert Half Management Resources considered IT the second most important area of expertise behind accounting and finance. In a new survey, says Executive Director Paul McDonald, that portion has shot up to 50 percent.
Bold CIOs Can Make Lemonade Out of a Lemon of an Economy
September 29, 2008
During a recession, the natural inclination is to hide out until conditions improve. That isn’t the right approach, according to Patrick Gray, the founder and president of the Prevoyance Group. Gray says that money continues to be spent, and that savvy and bold CIOs can thrive during difficult times.
The View From Here: A Seat at the Table
September 17, 2008
IT is right in the middle of increasingly vital decisions on technology platforms and services. The CIO can raise the department’s stature by offering sound advice on the tactical and strategic ramifications of the various choices.
How to Reinvent Your Technical Support Team, Part 3
September 10, 2008
In the third and final installment of a series, Journyx’s Randy Miller builds upon an intuitive point: Once the tech support team is reorganized and revitalized, it’s important to let people both outside and within the firm know about the changes and how they will benefit from them.
How to Reinvent Your Technical Support Team, Part 2
September 3, 2008
In the second part of a three-part series, Journyx’s Director of Services Randy Miller describes how to hire the new team. Bottom line: CIOs who think that technical skills are the only qualification for IT personnel clearly have a lot of catching up to do.
