The View From Here: Communications During a Crisis

October 15, 2008

The CIO and the CEO and CFO have an even greater obligation to communicate during a financial upheaval. Two reasons are that priorities will change fluidly and frightened and security risks will grow as the workforce becomes angry and frightened.

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Podcast: The Benefits of Business Transaction Management

October 7, 2008

Business transaction management enables assessment and control of IT functions and equipment through the experiences of end users. The emerging category, says Motti Tal, the executive vice president of marketing, product and business development at OpTier, leads to higher customer satisfaction and reduces the number and severity of outages.

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The Need for Data Storage

October 6, 2008

It’s not just dramatic events that demonstrate the need for storage. Casdex COO Richard Daley says that every day incidents can be just as disruptive. The bottom line is that if organizations don’t act proactively, they risk downtime — or worse.

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Podcast: More Overlap in the CFO/IT Department Relationship

October 1, 2008

Five years ago, only 28 percent of CFOs surveyed by Robert Half Management Resources considered IT the second most important area of expertise behind accounting and finance. In a new survey, says Executive Director Paul McDonald, that portion has shot up to 50 percent.

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Bold CIOs Can Make Lemonade Out of a Lemon of an Economy

September 29, 2008

During a recession, the natural inclination is to hide out until conditions improve. That isn’t the right approach, according to Patrick Gray, the founder and president of the Prevoyance Group. Gray says that money continues to be spent, and that savvy and bold CIOs can thrive during difficult times.

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The View From Here: UC and Video Conferencing Demand Close Scrutiny

September 24, 2008

Much of the talk at the Interop conference in New York City concerned telepresence and unified communications. These are potent platforms, but deploying them without a careful plan is dangerous.

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Informed Investment Planning Cuts Inefficiency and Wasteful Spending

September 23, 2008

Perhaps it is surprising that many companies don’t plan their investments with enough care. Enterprise Architecture Management software is a systematic way to address this challenge. The bottom line, according to alfabet CEO Erik Masing, is that EAM brings transparency to every facet of the organization’s investments.

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The View From Here: A Seat at the Table

September 17, 2008

IT is right in the middle of increasingly vital decisions on technology platforms and services. The CIO can raise the department’s stature by offering sound advice on the tactical and strategic ramifications of the various choices.

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Tough Times Demand Strong Governance, Risk and Compliance Programs

September 16, 2008

Tough times–and, judging from the news of the past few days, times are going to get a lot tougher–lead people to take chances. Courion’s Chris Sullivan says that now is the time to implement a comprehensive governance, risk and compliance program.

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How to Reinvent Your Technical Support Team, Part 3

September 10, 2008

In the third and final installment of a series, Journyx’s Randy Miller builds upon an intuitive point: Once the tech support team is reorganized and revitalized, it’s important to let people both outside and within the firm know about the changes and how they will benefit from them.

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