Unified Communications Resources
September 9, 2008
Our seventh resource guide focuses on Unified Comm- unications. UC is the culmination and ultimate integration of many of the platforms and services that are available. Savvy observers look at UC as a framework, not a technology.
Podcast: Reimagining the Datacenter
September 8, 2008
The transformation of the data center is gradual and evolutionary. Rich Lechner, the Vice President of Marketing & Strategy for Enterprise Systems at IBM, says that the transition–which eventually leads to dynamic and agile data storage infrastructure and flexible management tools–impacts people, process and technology. It all begins with an assessment of pain points by IT, finance and the rest of the organization.
How to Reinvent Your Technical Support Team, Part 2
September 3, 2008
In the second part of a three-part series, Journyx’s Director of Services Randy Miller describes how to hire the new team. Bottom line: CIOs who think that technical skills are the only qualification for IT personnel clearly have a lot of catching up to do.
How to Reinvent Your Technical Support Team
August 26, 2008
Randy Miller knows that technical support often is viewed as an unglamorous task. But handling problems proactively is a vital part of the process. In the first of a three-part series, the Director of Services for Journyx says that a well run technical support team can reinvigorate a company. Management must back these moves, which can change complaints into compliments.
The View from Here: The Economist Intelligence Unit, Cisco Get it Right
August 20, 2008
Earlier this month, the organizations released a survey suggesting that IT departments understand the need for transformation and that better alignment with the business units is one of their key goals.
The IT-Finance Connection Storage Resource Guide
August 19, 2008
Storage is changing and becoming more challenging. Concepts such as storage-in-the-cloud, storage-as-a-service and virtualized storage offer a high level of customization–and an equally high level of complexity.
The View from Here: Portable Devices Now Can be Confiscated at Customs
August 9, 2008
New rules allow customs agents to confiscate electronic devices and share contents with other agencies and private companies. IT departments must make sure that traveling executives are aware of the issue and that vital data is available elsewhere.
CFOs and CIOs Should Work Together on Licensing
August 8, 2008
Scott Rosenberg, the CEO and Founder of Miro Consulting, says that the CIO should include the CFO in software licensing negotiations. If done correctly, such cooperation strengthens bonds between the departments, improves the licenses and creates a better understanding of the complex tasks IT performs.
The IT-Finance Connection Virtualization Resource Guide
August 6, 2008
There are very few changes an organization undergoes greater than virtualization. This new platform enables resources–storage, PCs, etc.–to be “abstracted,” or separated, from the underlying hardware. This means, for instance, that data can be stored in a pool of repositories instead of a dedicated server, or a single PC can support multiple operating systems. The bottom line: More efficient use of resources.
Getting to Know Carrier Ethernet
August 4, 2008
Carrier Ethernet offers unique advantages as organizations seek to handle unprecedented stress to their networks. David Strauss, the Vice President of Marketing for Optimum Lightpath, says that a key is the simplification that comes from the use of the same family of protocols that are employed in most local-area networks. IT’s task: Convince the CEO and the CFO that Carrier Ethernet is not just another way to slice a bunch of dumb cables.
Around the Net: October 5 to 9
Big IPOs Due this Week from Verisk and Santander: Read More at Market Watch…
Banks Building Business Intelligence: Read More at eFinancial Careers…
Heavy Lifting: Read More at Information Management…
Finding Your Niche in On-Demand BI: Read More at IT World Canada…
British Telecom Picks Jaspersoft for Analytics: Read More at CNET…
E-Medical Data valuable to Healthcare Industry: Read More at InformationWeek…
Pervasive Business Intelligence: Read More at PC Quest…
--Carl Weinschenk
