Verint Witness Actionable Solutions Takes Speech Analytics “Mainstream”: Verint Systems Inc.today announced the availability of its new Impact 360 Speech Analytics solutions. Simple and cost effective to deploy, the software from Verint Witness Actionable Solutions is bringing speech analytics technology into mainstream contact center operations without costly setup overhead, lengthy consulting engagements and the need for interpretation by separate analyst staff. The new Impact 360 Speech Analytics enables businesses to mine recorded customer interactions to surface the intelligence essential for building effective cost containment and customer service strategies. Designed to provide rapid insight into changes in customer behaviors and patterns, the solution can deliver value right out-of-the-box by helping remove guesswork from the customer service equation. Impact 360 Speech Analytics proactively identifies call drivers-along with the related product, process and service issues that often originate in areas outside the contact center, such as back-office functions-emerging trends, opportunities and competitive influences, and can then make that business intelligence available enterprise-wide. Read More…

Deltek Launches New Business Intelligence Solution for GCS Premier: Deltek, the leading provider of enterprise applications software for project-focused businesses, today announced the release of Premier Analytics, a business intelligence solution for GCS Premier built in partnership with Analytix on Demand - the leader in SaaS BI and on-premise business intelligence. GCS Premier is the only solution in the marketplace that was specifically designed from the ground up to meet the compliance needs of small and mid-sized businesses who sell services to the U.S. Government. The new business intelligence solution will be generally available in June 2009. Read More…

Interactive Data Analysis Tool, friedEgg Touch, for Mac OS X Release: friedEgg Limited has announced the release of version 1.3.6 of friedEgg Touch, an interactive data analysis tool for Mac OS X. This latest release focuses on performance improvements when loading data tables from CSV files, plus several minor bug fixes. In addition, the user help has been further expanded. friedEgg Touch differs from other basic charting tools in that it allows the user to interact with their data by directly manipulating a chart. This enables complex analysis, across many dimensions, in a few simple steps. Using the provided Automator actions, friedEgg Touch is easily integrated into an analysis workflow. Read More…

City of Richardson Creates a Business Intelligence Community: Information Builders, the leader in business intelligence (BI) solutions, today announced that the City of Richardson, Texas, is using its WebFOCUS BI platform to create a citywide reporting environment for departments as diverse as police, finance, and human resources. WebFOCUS reports are being used by every department in the city, helping city workers find the information they need to better support revitalization projects. With a population of about 100,000 citizens, the City of Richardson sought to upgrade much of the city’s infrastructure which included updating information systems in addition to civic projects. Regarding IT, most city departments were using out-of-date BI software from Crystal Reports. The cumbersome reporting system made it difficult to access, combine, and distribute information, delaying the city’s revitalization projects. The city needed a scalable reporting environment that could easily translate large amounts of information into meaningful reports for decision-makers across several departments. Read More…

SPSS Inc. Data Collection Survey Software Captures Voice of the Customer: SPSS Inc., the leading global provider of Predictive Analytics software and solutions, today introduced PASW Data Collection 5.6 (formerly Dimensions), the latest version of its feedback management and survey research software. The use of surveys to capture “Voice of the Customer” across multiple touch-points is integral to bringing data about people’s attitudes into analytical decision-making. Part of the SPSS Predictive Analytics Software (PASW) portfolio of products, PASW Data Collection 5.6 supports the entire survey lifecycle - from authoring to managing the data collection process to survey reporting and analysis - supporting global, multi-channel research and feedback collection. Read More…

RJMetrics Brings Affordable, Actionable Business Intelligence to the Web: RJMetrics formally launched the public version of its web-based business intelligence dashboard for online companies today. Designed to provide enterprise-grade business intelligence to companies at every stage, the RJMetrics system communicates directly with a website’s backend database and delivers detailed, sophisticated analytics via a secure web-based dashboard. Read More…

Across v5 Offers Platform for Enterprise Language Intelligence: With its product generation v5, Across Systems heralds the start of a new era for multilingual product and corporate communications. Under the heading “Enterprise Language Intelligence,” Across is deploying the concepts of Business Intelligence for usage in multi-language documents and content. With Across v5, companies operating at an international level gain greater control of their valuable language resources and of the management of complex translation processes despite widespread outsourcing of translation projects. Read More…

Video: SAP Solution Delivers Insight at the Speed of Thought: Traditionally, too few people have had intuitive and immediate access to the information required to make sound business decisions. Today SAP AG announcesSAP BusinessObjects Explorer, groundbreaking new software that will solve this dilemma. SAP BusinessObjects Explorer brings together search and navigation capabilities from the SAP BusinessObjects portfolio with SAP NetWeaver Business Warehouse Accelerator (SAP NetWeaver BW Accelerator) software, enabling customers to navigate mountains of business data at the speed of thought and giving them a clear view across their organizations. Another milestone in the company’s successful acquisition and integration of Business Objects, SAP BusinessObjects Explorer will deliver the most significant and largest combination of SAP and Business Objects technology to date. The announcement was made at SAPPHIRE(R) 2009, being held in Orlando, Florida, May 11-14. Read More…

Sybase and MicroStrategy Reduce Time for Implementation of Business Analytics: Sybase, Inc., an industry leader in delivering enterprise and mobile software, today announced that it has entered into a new agreement with MicroStrategy Incorporated, a leading worldwide provider of business intelligence software. Sybase will offer integrated packaging and pricing in an exclusive promotion on MicroStrategy products when sold with its Sybase IQ analytics server. Through the agreement, customers benefit from integrated packaging, joint product certification, and vendor-to-vendor technical support. In addition, Sybase can now offer MicroStrategy consulting services and education, thereby providing streamlined access to a broad range of combined business intelligence-related services. The two companies have committed to building demonstration solutions showcasing the capabilities of the combined technologies. Read More…

viasys Edge-Based Smart Analytics Integrated With Milestone IP Video Platform: Milestone Systems, the leading global provider of open platform IP video management software, and viasys announce integration of the Smart Analytics solution that works both at the server and at the edge. This double capacity addresses the industry’s questions about which approach is best - the answer is having the option of both: together in one unified interface. Read More…

Teradata Offers ‘Accelerate for Gaming’ Solution: Teradata Corp., a company solely focused on data warehousing and enterprise analytics, has introduced Teradata Accelerate for Gaming, a bundled package that includes Teradata’s Purpose-Built Platform Family, Teradata Database software, application software and services designed to enable companies to deploy and realize business value from their data warehouse investment. Read More…

Greenplum Powers Data Management and Analytics at Tagged.com: Greenplum, a leading provider of database software for the next generation of data warehousing and analytics, today announced that social-networking site Tagged.com is using Greenplum Database for large-scale analytics of their data to improve service delivery and business success. Tagged.com is a premier social-networking destination with 70+ million registered users and over 7 billion page-views per month. Tagged.com provides a platform for social discovery in which users find new friends, keep up with existing friends and meet new people. It is one of the top 10 social networking sites in the world, storing over 20 terabytes of user data in 100 billion records. Read More…

Visual i/o Combines Advanced Dynamic Visual BI and Search Through Software: Visual i/o today announced and unveiled the newest generation of its enterprise software for interactive visual analysis and business intelligence at the IBM Cognos Forum, taking place in Orlando, FL—May 12-15, 2009. Through its new product, Visual i/o also introduces an industry-first “Visual Search” capability delivering unprecedented integration of business intelligence with data search functionalities. The new software will be demonstrated for the first time in public during Cognos Forum at Booth 32 on the expo floor. Visual i/o’s new software adds unprecedented capabilities and powerful functionality for business intelligence and performance management professionals using Cognos products. Visual i/o meets strong Cognos customer demand for high-performance visualization for both structured database data and unstructured Web content. Read More…

Symtrax Announces StarQuery for JD Edwards Real-Time BI Reporting: Symtrax Corp. Today announces StarQuery for JDE; a solution focused on empowering users to export and analyze data in real-time, enabling better decision making and increased productivity.  StarQuery for JDE empowers JDE end-users by automatically adjusting for JDE Database quirks such as decimal placement and date format.  Business Intelligence applications, such as StarQuery began making headway in the late 1980’s as businesses required a better way to analyze their internal data in order to make more effective business decisions.  Business has since changed but Business Intelligence is still a top priority. Read More…

Profound.com Adds Research From Digital Vector to Market Intelligence Database: Corporate market research service Profound.com has announced the addition of Digital Vector to its business intelligence service. Research from Digital Vector can now be found in Profound’s massive database of business intelligence which includes over 450,000 reports from over 120 advisory and consulting firms. Read More…