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Quick Takes for the Week of August 24


August 28: It’s nice to read about technology being used for nice things, so this KM World story on the use of Oco analytics by Cradles to Crayons – an organization that provides toys, clothes and other things to children in need – is a good read. The software is being used to gain visibility into the organization’s operations in Boston and Philadelphia.

August 26: This Channel Insider article by Ericka Chickowski offers valuable insight into how the channel – the folks that sell, distribute and provide service – look at BI. The writer defines nine ways in which platforms can be promoted. The bottom line is that the steps – such as setting up cross-functional teams to facilitate deployment and losing dependence on spreadsheets – add up to a win/win: The customer benefits by realizing the benefits of BI and the channel wins simply by selling and serving more software and hardware.

August 24: One theme of this CRM News story is that the recession is the best time to make an investment in business intelligence, and enough companies are recognizing that to enable the product family to buck the trend bad economy. One of the next big tasks, according to the story, is to find a way to bring unstructured data – which may account for 80 percent of the data with which companies deal – into the BI fold.

–Carl Weinschenk